Terms & Conditions
Frequently asked question
Orders may be placed via our website, official social media pages, or through approved wholesale agreements.
An order is confirmed only after we issue an order confirmation (via email, message, or invoice).
We reserve the right to refuse or cancel any order if:
- The product is unavailable,
- Payment cannot be processed, or
- The order is suspected to be fraudulent.
Prices are displayed in local currency (or as specified in wholesale agreements).
Retail prices shown online are inclusive of applicable taxes, unless stated otherwise.
Wholesale prices are provided separately and are subject to minimum order quantities (MOQs).
Accepted payment methods include bank transfer, mobile wallet, card payment, or cash (for certain wholesale/retail orders).
Orders will only be processed once payment has been received in full, unless credit terms are agreed in writing.
Delivery methods and fees depend on the channel of sale (website checkout, social media arrangements, or wholesale logistics).
Estimated delivery times will be provided, but delays caused by courier services or force majeure are not our responsibility.
Risk of loss or damage passes to you upon delivery.
Retail Customers (website/social media/retail store orders):
- Returns are accepted within 7 days of delivery if items are unused, unworn, and in original packaging.
- Refunds will be issued in the form of store credit, unless otherwise agreed.
- Sale/discounted items are final and non-returnable.
Wholesale Customers:
- Returns are only accepted in cases of defective or damaged goods reported within 3 business days of receipt.
- No returns or cancellations will be accepted for unsold inventory.